At Xilong Door, we are committed to providing reliable and secure delivery for all orders.
Order Processing
Standard orders are generally processed after payment is confirmed. Custom-made or specially manufactured products may require additional production time.
Processing times may vary depending on product availability, customization requirements, and order quantity.
Shipping Methods
We work with reliable shipping and logistics providers to arrange delivery based on the destination, order size, and shipping requirements.
Available shipping methods and costs may vary by destination and will be confirmed before shipment.
Delivery Time
Estimated delivery times depend on the destination, shipping method, customs clearance, and other factors.
International shipments may take longer due to customs inspections, holidays, weather, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated based on the destination, package size, weight, quantity, and selected shipping method.
Any applicable shipping charges will be communicated before the order is shipped.
Customs and Import Duties
For international orders, customers may be responsible for customs duties, import taxes, clearance fees, or other charges imposed by the destination country.
These charges are not included unless specifically stated in the order.
Delivery Inspection
Please inspect your products carefully upon delivery. If the packaging or product appears damaged, take clear photos or videos and contact us as soon as possible.
We recommend documenting any visible damage before installation.
Delays
While we make every effort to deliver orders on time, shipping delays may occur due to customs clearance, weather, carrier issues, holidays, or other circumstances beyond our reasonable control.
Contact Us
If you have questions about shipping, delivery times, or your order, please contact us through the contact information provided on our website.
Please include your order number and destination so that we can assist you more efficiently.
Last Updated: September 7, 2026